Training Series Overview
This training series covers the concepts of ITIL® Service Operation. Students will learn about IT service lifecycle service operation, service operation processes and common service operation activities. Students will also learn about service operation functions and technical considerations.
Career Path: ITIL® Service Operation is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
Course 01 – Course Introduction 12m
Course 02 – IT Service Lifecycle Service Operation Access Now – No Membership Required 36m
Course 03 – Service Operation Processes 2h 36m
Course 04 – Common Service Operation Activities 25m
Course 05 – Service Operation Functions 42m
Course 06 – Technical Considerations 52m