Training Series Overview
This training series covers the concepts of ITIL® Service Offerings and Agreements. Students will learn about service offerings and agreements processes and the organization, technology and implementation surrounding them.
Career Path: ITIL® Service Offerings and Agreements is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
- Course 01 – Course Introduction 12m
- Course 02 – Service Offerings & Agreements Access Now – No Membership Required 39m
- Course 03 – SOA Processes 4h 2m
- Course 04 – Organizing, Technology & Implementation 37m