Training Series Overview
This training series covers the concepts of ITIL® Service Design. Students will learn about service design activities and processes, including availability management, IT service continuity management and supplier management. Students will also learn about service design technology as well as organization and implementation of service design.
Career Path: ITIL® Service Design is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
Course 01 – Course Introduction 14m
Course 02 – Service Design Access Now – No Membership Required 56m
Course 03 – Service Design Activities 46m
Course 04 – Service Design Processes 4hr 32m
Course 05 – Technology, Organization & Implementation 1h 2m