ITIL® Operational Support & Analysis (OSA) Online Training Series
Training Series Overview
This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.
Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
Course 01 – Course Introduction 11m
Course 02 – Introduction to Operational Support & AnalysisAccess Now – No Membership Required 30m
Course 03 – Service Operation Processes 3h 1m
Course 04 – OSA Common Activities 25m
Course 05 – Service Operation Functions 46m
Course 06 – Organize & Implement 58m