Training Series Overview
The ITIL® Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
Career Path: ITIL® Foundation is a place to start while building your career in ITSM. ITIL® has been adopted by thousands of organizations worldwide to achieve business benefits. Well known companies that have implemented the use of ITIL® include; Microsoft, IBM, HP, Shell, UK National Health Service, and the Walt Disney Company.
Series Taught By: Patrick Von Schlag
ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL® Foundation Certificate in IT Service Management is the entry level examination for the scheme. There are no prerequisites for entry to this examination.
- Course 01 – Course Introduction 15m
- Course 02 – Introduction to ITSM Access Now – No Membership Required 53m
- Course 03 – Continual Service Improvement 38m
- Course 04 – Service Operation 1hr 54m
- Course 05 – Service Transition 1hr 19m
- Course 06 – Service Design 1hr 40m
- Course 07 – Service Strategy 58m